Shipping policy
Shipping Policy
Last updated: September 12, 2026
Free Tracked Shipping
Buddy On Screen provides free tracked standard shipping to the destinations currently available during checkout.
Any available expedited or optional delivery services will be displayed separately during checkout.
Order Processing
Order processing begins after payment has been successfully authorized.
Processing may be paused if we need to confirm:
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Laptop compatibility
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The selected product or size
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An incomplete delivery address
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Potentially incorrect customer information
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A payment or fraud-prevention review
Customers should respond promptly to compatibility or address questions to avoid delays.
Orders are processed on business days. Weekends and public holidays are not business days.
Estimated Delivery Time
Most orders are delivered within 10–15 business days.
This is an estimate and not a guaranteed delivery date.
Delivery may take longer because of:
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Remote delivery locations
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Customs processing
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Carrier disruptions
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Public holidays
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Severe weather
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High-volume sales periods
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Incorrect or incomplete addresses
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Events outside our reasonable control
Order Confirmation
After placing an order, the customer will receive an order confirmation at the email address provided during checkout.
Customers are responsible for checking that the selected product, size and delivery information are correct.
Shipping Confirmation and Tracking
A shipping confirmation email containing tracking information will be sent after dispatch.
Tracking information may take up to 48 hours to display the first carrier update.
Temporary gaps between tracking scans do not necessarily mean that the parcel has stopped moving.
Delivery Destinations
The countries and regions currently supported are shown during checkout.
If a valid shipping method is not displayed for a delivery address, we cannot currently accept an order for that destination.
Customs, Duties and Import Taxes
Orders delivered outside the European Union may be subject to customs duties, import taxes, brokerage fees or other local charges.
These charges are determined by the destination country and its authorities. Unless expressly collected during checkout, they are the customer’s responsibility.
Delays caused by customs procedures are outside our direct control.
Correct Delivery Information
Customers must provide a complete and accurate delivery address.
Contact infobuddyonscreen@gmail.com immediately if an address needs to be corrected.
Address changes cannot be guaranteed after processing or shipment has started.
Additional shipping costs caused by an incorrect or incomplete address, an unclaimed parcel or an unjustified refusal of delivery may be charged to the customer where legally permitted.
Delivery and Transfer of Risk
For consumer orders, the risk of accidental loss or damage normally remains with us until the goods are delivered to the customer or a person designated by the customer, unless the customer independently appoints a carrier that was not offered by us.
Mandatory consumer rights remain unaffected.
Delayed Parcels
If tracking has not changed for several business days, contact infobuddyonscreen@gmail.com with:
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Full name
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Order number
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Tracking number
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Delivery address
We will review the shipment and contact the carrier where necessary.
Parcels Marked as Delivered
If tracking shows the parcel as delivered but it cannot be found:
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Check the delivery location and surrounding property.
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Ask household members, neighbors or building reception staff.
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Check for a delivery notice.
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Contact the carrier.
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Contact us if the parcel remains missing.
Damaged Deliveries
If a parcel arrives visibly damaged, photograph the outer packaging before opening it.
Contact us promptly with the order number, packaging photos and a clear video showing the product’s condition.
Contact
Toysshot, trading as Buddy On Screen
Owner: Maxim Alexander Klippenstein
Beckendorfstraße 55
33739 Bielefeld
Germany
Email: infobuddyonscreen@gmail.com