Frequently Asked Questions

What is the difference between the models?

X2 Pro adds two displays and creates a three-screen workspace.

X3 Pro and T3 Premium each add three displays and create a four-screen workspace. T3 Premium is our flagship stand-based model and is available in sizes up to 18.5″.

Which model should I choose?

Choose X2 Pro for everyday portability, X3 Pro for maximum portable screen space or T3 Premium for the largest and most complete setup.

Can every screen show different content?

Yes. On a compatible laptop, the screens can be configured as an extended desktop so that each display shows different applications or content.

Will it work with my laptop?

Buddy On Screen works with almost every modern laptop that meets the relevant size, operating-system and connection requirements.

Compatibility must be checked using your exact laptop model.

Does every USB-C port support video?

No. Some USB-C ports support only charging or data.

X3 Pro and T3 Premium require a compatible video-capable USB-C connection.

Is every model a one-cable setup?

No.

X3 Pro and T3 Premium use one compatible USB-C connection to the laptop. Their external power adapters must also be connected.

X2 Pro cable and power requirements depend on the laptop.

Do I need external power?

X3 Pro and T3 Premium require the supplied external power adapter. Some X2 Pro setups may also require external power.

Does it work with Windows and macOS?

X3 Pro and T3 Premium support compatible Windows and macOS laptops.

X2 Pro compatibility depends on the exact laptop and connection configuration.

Do I need to install a driver?

X3 Pro and T3 Premium require a short first-time driver installation.

X2 Pro requirements depend on the selected configuration.

How long does setup take?

Most customers can complete the physical setup and display arrangement within a few minutes. The first driver installation may take slightly longer.

How do I arrange the displays?

Open your Windows or macOS display settings, choose the extended-desktop option and drag the displays into the same arrangement as the physical screens.

Can I travel with my Buddy On Screen?

Yes. The systems fold for storage and movement between workspaces.

Always close the displays carefully and protect the product during transport.

Is shipping tracked?

Yes. We provide free tracked shipping to supported destinations.

How long does delivery take?

Most orders arrive within 10–15 business days. Remote locations, customs processing and peak periods may take longer.

Where can I find my tracking number?

Your tracking information is emailed after the order has shipped. It may take up to 48 hours for the first carrier update to appear.

Can I change or cancel my order?

Contact us immediately. Changes cannot be guaranteed after an order has entered processing or shipped.

Can I return my order?

Eligible products can be returned within 30 days of delivery. Contact us before sending anything back.

How long is the warranty?

Our current main models include two-year warranty coverage. The exact warranty period applicable to your purchase is displayed on the product page and order confirmation.

What if my order arrives damaged?

Contact us promptly with your order number, photos of the packaging and a short video showing the damage.

How can I contact support?

Email infobuddyonscreen@gmail.com.

Our typical response time is 1–2 business days.