Return and Refund Policy

Last updated: September 12, 2026

30-Day Return Policy

Buddy On Screen offers a 30-day return period for eligible physical products.

The return period begins on the day you, or a person designated by you other than the carrier, receives the product.

To request a return, contact us at infobuddyonscreen@gmail.com before sending the product anywhere.

Please include:

• Your full name

• Order number

• Product and selected size

• Reason for the return

• Photos or videos where relevant

We will review the request and provide the correct return instructions.

Statutory Right of Withdrawal

Consumers in the European Union, European Economic Area, United Kingdom and other eligible jurisdictions may have a statutory right to cancel an online purchase within 14 days of receiving the goods without giving a reason.

This statutory right exists independently of our voluntary 30-day return policy.

Further information is available in our Right of Withdrawal Policy.

Returns Made Within the First 14 Days

Where a statutory right of withdrawal applies, customers may inspect and test the product only to the extent reasonably necessary to determine its nature, characteristics and functionality.

The customer may be responsible for any reduction in value caused by handling beyond what would reasonably be permitted in a physical store.

Original packaging is recommended but does not affect mandatory statutory rights.

Voluntary Returns Between Days 15 and 30

Returns requested after the statutory withdrawal period but within our voluntary 30-day period must be:

• Complete and clean

• Free from damage

• Returned with all supplied cables, adapters, accessories and manuals

• Packed securely

• Accompanied by valid proof of purchase

Normal inspection and careful testing are permitted. Products damaged through improper use, incorrect installation or negligent handling may not qualify for a full refund.

Return Address

Do not send products to the business correspondence address or any address shown on the parcel without receiving return instructions first.

Approved returns must be sent to:

Beckendorfstraße 55, 33739 Bielefeld, Jöllebeck

Deutschland

Returns sent to an unauthorized or incorrect address may be delayed or rejected.

Return Shipping Costs

For returns caused by a change of mind, incorrect size selection or an unconfirmed compatibility issue, the customer is responsible for the direct return shipping costs unless applicable law states otherwise.

If we confirm that the product is defective, damaged on arrival or different from what was ordered, we will provide an appropriate solution and cover reasonable return costs where legally required.

We recommend using an insured and trackable shipping method. Customers remain responsible for the return parcel until it reaches the authorized return location, except where mandatory law provides otherwise.

Damaged, Defective or Incorrect Products

Inspect the order after delivery and contact us promptly if the product is damaged, defective or incorrect.

Please provide:

• Your order number

• Photos of the outer shipping packaging

• Photos of the product and accessories

• A clear video demonstrating the problem

Do not dispose of, repair or return the product before receiving instructions.

Depending on the circumstances and applicable law, we may provide troubleshooting, repair, replacement, an equivalent product, a price reduction or a refund.

Compatibility-Related Returns

Compatibility depends on the exact laptop model, operating system, dimensions and available ports.

A compatibility issue does not automatically mean that the product is defective. Customers are encouraged to request a compatibility check before ordering.

Eligible compatibility-related returns are handled under the normal return conditions.

Refunds

We will notify you after the returned product has been received and inspected.

Approved refunds will be issued to the original payment method.

For statutory withdrawals, we may withhold reimbursement until we have received the returned goods or the customer provides evidence that the goods have been sent back, whichever occurs first.

Banks and payment providers may require additional time to display the refund.

Any customs duties, import taxes or fees paid directly to third parties may need to be reclaimed from the relevant authority and cannot necessarily be refunded by Buddy On Screen.

Exchanges

Product exchanges depend on availability.

Where a direct exchange is not possible, the original product must be returned and a new order placed for the desired model or size.

Order Cancellations

Contact us immediately if you wish to cancel an order: infobuddyonscreen@gmail.com

Cancellation cannot be guaranteed after processing has started. Once an order has shipped, it must normally be handled as a return.

Mandatory Consumer Rights

Nothing in this policy limits any mandatory cancellation, withdrawal, repair, replacement, refund, warranty or other consumer rights available under applicable law.

Contact

Toysshot, trading as Buddy On Screen
Owner: Maxim Alexander Klippenstein
Beckendorfstraße 55
33739 Bielefeld
Germany
Email: infobuddyonscreen@gmail.com