Warranty

Two Years of Peace of Mind

Eligible Buddy On Screen products include a two-year warranty against covered manufacturing defects under normal intended use.

The warranty period begins on the date the product is delivered.

If a different warranty period is displayed on your product page or order confirmation, the period shown for that purchase applies.

What Is Covered?

The warranty covers confirmed defects in materials, workmanship or normal product functionality that existed at delivery or developed during the applicable warranty period.

Examples may include:

• A display that stops functioning under normal use

• A covered internal connection failure

• A covered power or hardware defect

• A structural defect not caused by impact or misuse

What Is Not Covered?

The warranty does not cover:

• Accidental damage, impact or drops

• Liquid, moisture, heat or fire damage

• Improper storage or transportation

• Damage caused by forcing hinges or moving parts

• Incorrect installation

• Unsupported cables or power adapters

• Unauthorized repairs or modifications

• Normal cosmetic wear

• Loss or theft

• Compatibility or software issues where the product itself is not defective

Submitting a Warranty Claim

Email infobuddyonscreen@gmail.com and include:

• Full name

• Order number

• Product model and size

• Exact laptop model

• Description of the problem

• Photos of the product and connected cables

• A clear video showing the issue

Do not dispose of or return the product until our support team has reviewed the claim.

Available Solutions

Depending on the issue and applicable law, we may provide troubleshooting, repair, replacement, an equivalent solution or a refund.

Extended Warranty Plans

If your order includes a separately purchased extended-warranty plan, include the name of the plan when contacting support.

The coverage period shown in your order confirmation will apply.

Statutory Rights

This warranty does not limit any mandatory consumer rights available under applicable law.